At FiberCloud, our mission is to treat customers the way we want to be treated and to provide fast and friendly service at a level that’s second to none. That’s why we’re willing to put our name on it.

Our commitment to service is driven by our eagerness to fully understand our customers’ needs.  We then go the extra mile to make sure those needs are met through open communication, timely action and attention to quality.

The FiberCloud Approach
At FiberCloud, we built our business on a model of service to our customers based on a three-step approach to delivering our leading-edge technology in the most effective way:

		First, we understand the systems, resources, and people that make up your current business environment.
		Next, we define your technology requirements to align with your business goals and strategy.
		Only then can we provide a customized solution to meet your needs now and into the future.

Our personalized services are delivered by a dedicated staff that really cares about your success, through an active account management style that ensures that your FiberCloud solution stays on target even as your needs change. We are just as excited about your future as you are.

With our FiberCloud Signature Service, we promise to:

• Treat your application with care
• Resolve service issues quickly and thoughtfully
• Get you the answers you need or find someone who can
• Provide you with prompt and open communications

Service Level Agreements (SLAs)

Each of our service arrangements is backed by an SLA that reflects our quality and commitment to service:

Internet Bandwidth

• 99.99% Network Uptime — In the event that Internet connectivity is unavailable for a cumulative period of up to one hour beyond the 99.99% minimum in any one calendar month, one full day’s service credit will be awarded for each additional hour or portion thereof, of unavailability. The maximum credit in any calendar month will not exceed 100% of that month’s recurring service fees. Of course, there will always be some occasional exceptions, like maintenance windows, but the FiberCloud network is rock-solid reliable.

Hosted Services Platform

• Cloud-Hosted Software Service Money Back Guarantee — We always offer best-of-breed software services, but if you’re not satisfied just let us know. You have 30 days to try our service and make sure it fits. (You can find more details in our service agreements.)